Support
Activation and access
Use a company-issued one-time activation code. Codes can be redeemed only once; some codes also have an expiry date. Installing the app alone does not authorize access.
Sign in with the individual PIN set by your company administrator. Ask the administrator about assignments, disabled access, a new PIN, or a revoked device. Existing PINs cannot be retrieved. Repeated incorrect attempts may temporarily block sign-in; do not keep guessing.
App and inventory support
Include the device model, app version/build, location, inventory date, and visible error. Your administrator can find the non-secret app identifier (public App ID) in protected device management. Use your company's approved update channel.
Email support. The company administrator who authorized the device remains the contact for company records and access decisions.
Never include an activation code, employee or administrator PIN, session token, or device credential in an ordinary support message.
Privacy and deactivation
See Privacy or Data requests and deactivation. Do not send live inventory exports or employee phone numbers through ordinary email.
Last updated: October 15, 2026